Issue - meetings

To consider a report by the Director of Environment and Housing which provides an update on progress with the delivery of Housing Management Review outcomes, outlining the significant changes being delivered, and the benefits (financial and non-financial) that are being realised. 

(Report attached)

The Director of Environment and Housing submitted a report which provided an update on progress with the delivery of the Housing Management Review. The report outlined the significant changes being delivered and the benefits (financial and non-financial) that were being realised.

Debra Scott, Head of Resources and Strategy, Environments and Housing, presented the report and responded to Members comments and queries.

Detailed discussion ensued on the contents of the report which included:

·  Structural Changes and Service Re-design

·  Strategic Housing

·  Housing Management

·  The property and Contracts Function

·  Integration of Business Support Service Functions into the Council

·  Governance and Tenant Involvement

·  Financial Efficiencies and Benefits

·  One-off Financial Benefits

·  Ongoing Savings and Benefits

It was reported that the new JNC structure had reduced the senior management structure posts making a saving of £588k. It was also reported that the Housing Management function had been reconfigured to provide one consistent model of housing management across the city, delivering and developing frontline services that focus on the tenant experience and customer satisfaction. It had reduced the number of job descriptions and roles from 118 to 8 core roles.

Referring to the Shadow Housing Advisory Board established to oversee service developments and replace the ALMOO Boards, the Chair took the opportunity to thank Ted Wilson and the Chair’s Group for their contribution in reviewing the Housing Management Services.

RESOLVED – To note the progress that had been made to deliver the outcomes of the Housing Management Review and the benefits both financial and non-financial that are being realised