Agenda item

To consider the report of the ENE Locality Manager, Environment & Neighbourhoods providing a comprehensive end of year performance report for the 2012/13 Service Level Agreement and setting out the details of the Service Level Agreement for 2013/14, including new commitments

(Report attached)

The Area Committee considered the  report of the ENE Locality Manager, Environment & Neighbourhoods providing a comprehensive end of year performance report for the 2012/13 Service Level Agreement and setting out the details of the SLA for 2013/14, including new commitments, particularly in the light of the new delegated responsibility for Street Cleansing and Environmental Enforcement Services

John Woolmer, ENE Locality Manager attended the meeting to present the report and drew Members attention to the following key issues:

-  The number and nature of customer requests received during 2012/13

-  The new elements to be incorporated into the Service for 2013/14, including elements previously provided by the ALMO and additional environmental services.

-  Prevention and engagement to remain a priority to ensure the new services tie into the existing SLA

(Councillor Rafique left the meeting at this point)

NEIAC welcomed the positive outcomes reported and the improvements to the locality delivered by the Team and commented on the public perception of the locally delivered services. Additionally, the need to establish measurable targets for service delivery was highlighted and it was agreed that Area Lead and environment sub group would pursue effective locality measures

RESOLVED

a) That the contents of the report be noted

b) That the end of year performance report for the 2012/13 SLA be noted;

c) That approval be given to the Service Level Agreement for 2013/14 as summarised in sections 46-48 of the submitted report and provided in Appendix B.