Issue - decisions

Creation of an in-house compensation claims handling team to replace external contract which expires 31st March 2014

30/09/2014 - Creation of an in-house compensation claims handling team to replace external contract which expires 31st March 2014

Approve the creation of 7 new posts, to be phased in over 2 years, to undertake the claims handling function for liability claims handling. The cost of the new posts is more than offset by the saving in the claims handling fee paid to the provider under the previous arrangements. The costs of the new posts plus some related training and ICT costs saves the Council £1.3m over the next 5 years when compared to the previous cost of claims handling being undertaken by the insurance provider.