Decision details

Approval to award a new contract for ICT Service Management Tool (Remedy on Demand).

Reference: D48279

Decision Maker: Director of Resources and Housing

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Chief Digital & Information Officer approved the use of Regulation 32 (2) (b) of the Public Contract Regulations – “Negotiated Procedure without publication of a notice” - to award a new contract to BMC Software Distribution BV for the support and maintenance of the ICT Service Management Tool (Remedy on Demand) for a period of 3 years, from 31st March 2019 to 30th March 2022 at a cost of £90,709.54 per year (£272,128.61 for 3 years).

Wards Affected: (All Wards);

Contact: Stephanie Gledhill, End User Device Delivery & Exchange Managetr 0113 378 4366 Email:

Publication date: 04/01/2019

Accompanying Documents: