Decision details

Report to seek approval to vary call off contract DN454407 Provision of multi-disciplined team to support customer contact system (C360) decommission and migration

Reference: D52352

Decision Maker: Director of Resources

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To incur additional spend to that approved as a Significant Operational Decision (D50618) with the specialist external resources secured from the Yorkshire & Humber Discovery and Development Services Framework (DN411258).  This is to continue to work alongside the internal project team to complete delivery of the replacement solution which will allow the council to complete decommissioning of the end of life and non-compliant Contact 360 CRM solution.  Additional spend of £212k to take total spend to £662k.

Decision:

The Director of Resources and Housing gave approval to for the additional spend of £300k from the Digital Development Capital Scheme.  This will allow the council to continue working with the external supplier contracted in February 2020 via the Y&H Development & Support Framework to complete work on the decommissioning of a non-compliant corporate CRM system. This will take the total contract spend to £745k.

Reason Key: Financial Impact>£500K;

Wards Affected: (All Wards);

Contact: Claire Grundy, Head of Application Development, Training & Support 0113 37 84812 Email: Claire.Grundy@leeds.gov.uk.

Publication date: 19/10/2020

Date of decision: 27/10/2020

Effective from: 04/11/2020

Accompanying Documents: