Decision details
Transition of Services from the Communities & Environment Directorate to the Resources Directorate
Reference: D54163
Decision Maker: Director of Resources
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
The Director of Resources & Housing
approved the following requests:
a. To move the contact centre into BSC, focused on the operational
management of the contact centre
b. To delete Dir60% post (Head of Contact Centre)
c. To create a new interim role Head of Transformation that will
focus on the savings and transformation work programme.
d. To separate the business support team according to its functions
rather than move as a whole team as set out in Appendix B
e. To delete Dir45% post (Development and Improvement
Manager)
f. To move the Customer Relations team to Chief Executive’s
Office
g. To move the Digital Access Team within DIS with the exception of
those roles that are related to the social media team, which should
move to become part of the contact centre
h. To move the Insite team within the Digital Access Team,
reporting to the On Line Development Manager
i. To note the need to develop ways to strengthen the links between
the Communication Team and the Digital Access Team on an on-going
basis
j. To note the need to develop robust governance to enable
prioritisation of the work of both the web team and the Customer
Access Development team within DIS in line with the overall
council’s requirements and to provide greater
transparency
k. To note the need to agree a SLA between face to face and the
resourcing and forecasting team, the P& R team as well as the
training team to agree what services will continue to be provided
and how.
Wards Affected: (All Wards);
Contact: Polly Cook, Chief Officer Climate, Energy and Green Spaces 07891 270928 Email: polly.cook@leeds.gov.uk.
Publication date: 11/06/2021
Accompanying Documents: