• Issue

    • Issue details

    Creation of additional posts in the Contact Centre

     

     

    This decision is to create an additional 18 FTE customer services officer roles within the contact centre. These additional posts (14 FTE at B3 and 4 FTE at C1) will support the service to improve the customer experience.

    Decision type: Key

    Reason Key: Financial Impact>£500K;

    Decision status:

    Wards affected: (All Wards);

    Notice of proposed decision first published: 05/04/2022

    Decision due: Not before 4th May 2022 by Director of Resources

    Lead director: Director of Resources

    Department: Resources

    Contact: Sonya McDonald, Head of Commercial and Estates 0113 378 8693 Email: sonya.mcdonald@leeds.gov.uk.

    Consultation process

    The TUs and staff team are aware and welcome the investment in additional posts. Likewise the Strategy and Resourcesscrutiny board received a report at their meeting on the 14th February 2022 and are supportive of this proposal. The finance performance group has received details of this proposal and have confirmed that budget of £564,000 is available from the covid recovery fund.

     

    Consultees

    TUs, employees, Strategy and Resources Scrutiny Board, finance performance group.

    Decisions