Decision details

Customer Access Programme - Improving Customer Service Delivery and Achieving Efficiencies

Reference: D41576

Decision Maker: Executive Board

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To approve capital expenditure as outlined in the Transactional Web Services business case for the continued roll out of the Asidua Customer Contact Platform (CCP). This is a combination of hardware and software components supporting customer self-service and back office process improvements to support delivery.

Decisions:

Further to Minute No. 260, 16th May 2012, the Assistant Chief Executive (Citizens and Communities) submitted a report providing an update on the delivery of Phase 1 of the Transactional Web Services project.  In addition, the report sought approval of a £4,866,000 injection into the Capital Programme, whilst it also sought authority for the Assistant Chief Executive (Citizens and Communities) to spend in order to deliver the second phase of the Transactional Web Services project.

 

RESOLVED –

(a)  That the progress made on the delivery of Phase 1 of the Transactional Web Services project, be noted;

(b)  That an injection of £4,866,000 into the Capital Programme be approved and that the Assistant Chief Executive (Citizens and Communities) be provided with the necessary authority to spend in order to deliver the second phase of the Transactional Web Services project, as detailed within the submitted report.

Reason Key: Affects more than 1 ward;

Wards Affected: (All Wards);

Portfolio Holder: Leader of the Council

Other reasons / organisations consulted

Consult at Member and Senior Officer forums.

Consultees

Executive & Lead Members and Senior Council Officers.

Contact: Lee Hemsworth, Chief Officer 0113 3760002 Email: lee.hemsworth@leeds.gov.uk.

Publication date: 19/09/2014

Date of decision: 17/09/2014

Decided at meeting: 17/09/2014 - Executive Board

Date comes into force if not called in: 27/09/2014

Call-in deadline date: 26/09/2014

Accompanying Documents: