Decision details

Waiver of CPR rules 8.1 and 8.2 to award direct contract to Professional Forums Limited to support the embedding of a cultural change programme in the Contact Centre

Reference: D50439

Decision Maker: Director of Communities and Environment

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Waived CPR numbers 8.1 and 8.2 – Intermediate Value Procurements, using the authority set out in CPR 1.3, directly awarded to Professional Forums Limited as per the proposal in the linked report to help move forward the cultural change in the contact centre, at a cost of £35,000 for a period of 4-6 months. The anticipated start date is 1 February 2020

Wards Affected: (All Wards);

Contact: Adam Quesne, Head of Digital Access 07982 660231 Email:

Publication date: 10/01/2020

Accompanying Documents: