Decision Maker: Director of Resources
Is Key decision?: Yes
Is subject to call in?: Yes
To procure and award a contract for the Contact Centre as a Service
The Director of Resources gave approval to procure a new contract for the Contact Centre as a Service. A further competition will be run under CCS Framework RM3808 Network Services 2 (Lot 13). The awarded contract will be for a period of 5 years plus 2 x 12 month extensions and is estimated to be valued at around £5.7m.
Reason Key: Financial Impact>£500K;
Wards Affected: (All Wards);
Other reasons / organisations consulted
Involves consultees with internal service users, procurement and suppliers.
Contact: Victor Longfield, Project Manager 0113 37 85980 Email: Victor.firstname.lastname@example.org.
Publication date: 09/01/2023
Date of decision: 17/01/2023
Effective from: 25/01/2023