Decision details

Award of a new contract to KPMG LLP to deliver a proof of concept using Microsoft Dynamics for the Customer Service Transformation

Reference: D57327

Decision Maker: Director of Strategy and Resources

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Director Strategy and Resources gave approval to enter a contract with KPMG LLP to deliver a proof of concept to redesign a service using Microsoft Dynamics CRM that will model a user centric, automated transformed service and verify if this technology will support the customer contact strategy.
KPMG will use Microsoft Online Service Advisor credits to fund this work - the value of these credits is £270,000. There is Zero cost to Leeds City Council for the award of this contract.
The contract will commence on the 8th April 2024, with the intention of it ending in September 2024.

Wards Affected: (All Wards);

Contact: Lee Hemsworth, Chief Officer 0113 378 2477 Email:

Publication date: 28/03/2024

Accompanying Documents: