Contact: Keith Mack 0113 3783330 Email: email@example.com
Apologies for Absence
Exempt Information - Possible Exclusion of the Press and Public
RESOLVED – The minutes of the previous meeting held on 21 February 2020 were passed as a true record.
01 Welcome and introductions
Everyone introduced themselves via the online Zoom meeting tool.
02 Service presentation (Tenant Engagement inquiry)
Mandy Sawyer presented an overview of the Tenant Engagement Service as a whole – explaining the wider activity of her service in terms of tenant involvement, tenant engagement and support for communities, along with the priorities in terms of how we’d like to see the service developed e.g. adopting broader digital approaches.
Mandy reiterated the services commitment to creating a ‘customer first’ culture by involving tenants, understanding what best practice looks like working with tenants to design a better service.
Mandy noted the need to work within the context of the social housing regulator and adhere to the ‘tenant involvement and empowerment standard’, as well as being mindful of the pending Housing White Paper.
When explaining the activity related to Tenant Involvement Mandy spoke of how our formal groups have a focus on service improvement using a ‘co-design’ principle as well as a sounding board for wider activity – talking through the many ways in which tenants more widely are engaged and how communities are supported through our local networks e.g. the 11 HAP’s and TARA’s etc.
JG thanked Mandy for the presentation and invited questions from the board.
03 Questions from the Board
JG asked whether the HAP budget was held separately to other housing budgets and is it subject to change.
MS described that all housing budgets come from the Housing Revenue Account (HRA) budget. This year the budget has been impacted by Covid-19 with lowered income from rent and resources needed for extra services to minimise the impact on tenants. A review of all council budgets will take place to identify ways to resolve the pressures caused by the unexpected change in spending and income for the HRA and the council as a whole.
RI enquired as to how many Housing officers are there across the city?
MS reported there are approximately 200 housing officers, each covering a ‘patch’ of between 300 - 400 individual homes. The patch size in Leeds tends to be smaller than most other authorities and this is intentionally so to help the services provide high quality interaction and support for tenants. It is important to note that engagement with tenants happens between all customer-facing officers via a variety of means and is not exclusive to the Tenant Engagement Team.
SB asked if the board
could be given a chart with the number of staff in the service and
how they are distributed within different teams including the
Tenant Engagement Team? MS is happy for
this information to be shared.
Action: Share the organisational structure chart for Housing/Tenant Engagement with TSB members
JG noted that Covid-19 has impacted the way all teams are operating and asked if other forums have been able to meet like the Tenant Scrutiny Board has been doing during the pandemic? ... view the full minutes text for item 65.
Date and Time of Next Meeting
04 Date and Time of Next Meeting
JG noted that a further zoom meeting was already scheduled for Friday 17th July at 12:45 for a 1.00pm start
JG commented that given the board do not normally meet during August, it was important that the board could meet again at the end of July (31st) prior to the August break.
THE MEETING CLOSED AT 2:00 PM