To consider a report by the Chief Digital & Information Officer which presents the Annual Assurance Report on Integrated Digital Services controls and seeks to provide assurance in relation to the management and control mechanisms supporting the successful ongoing delivery of Integrated Digital Services (IDS) service provision.
The Chief Digital & Information Officer submitted a report which presented the Annual Assurance Report on Integrated Digital Services controls.
The report sought to provide assurance in relation to the management and control mechanisms supporting the successful ongoing delivery of Integrated Digital Services (IDS) service provision.
Addressing the report, the Chief Digital & Information Officer spoke in detail about the report and highlighted the following areas of work:
· Proactive maintenance and support across a broad range of systems
· Service Centre fault and request resolution
· Provision and support of IT equipment to individuals e.g. laptops, screens, smartphones
· Provision and support of IT equipment in office workspaces e.g. conferencing room equipment, printers and shared desk facilities such as screens/mice/keyboards
· Provision and support of telephony solutions
· Provision and support of data network connections including remote connection to support home/mobile working
· Management of user accounts and access to IT systems
· Provision and proactive maintenance of IT systems
· Storage and backup of data
· Management and proactive maintenance of IT security systems
· Management of information and compliance with data and security standards
· Management of business intelligence systems and production of data
· Development of business change proposals, business cases and the
Project/Programme management of change
Members welcomed the report commenting that it was reassuring and comprehensive, as the performance of Information Digital Services (IDS) had been a concern over a number of years. Members were aware that a digital inclusion survey had been considered at the Infrastructure, Investment & Inclusive Growth (Scrutiny Board) some years ago, and that an update on collaboration work with the CCG would also be considered, but asked whether there were any implications arising from the transition to regional integrated care systems.
In responding the Chief Digital & Information Officer said it would be business as usual, and that conversation were already taking place with stakeholders. It was confirmed that IDS is a combined service and has oversight of the digital city strategy. Whilst there are no plans to change services, the Chief Digital & Information Officer will seek to develop the right structure. It was noted that there may be some contractual change for IDS colleagues as those employed by the Clinical Commissioning Group change employer.
Referring to the reduction in SLA performance on call waiting times, Members asked when an update would be received.
Members were informed that call centre SLA measurement to recover was actively monitored by Director of Resources. It was reported that performance had improved significantly, with call waiting times reduced from 2 hours to 10 minutes or less.
Members asked about the development of digital mapping, particularly opportunities for development and training available for Officers and Elected Members.
Members were informed that there were plans to further develop digital mapping as the demand increased. In terms of Officer and Elected Member training, further consideration was required before reporting back to Members
Members requested if suitably large screens could be made available, not necessarily on a full-time basis, and that training be provided to ensure that resources can be exploited.
Members were informed that such requests would be considered further during the development of the service.
Referring to the Digital Board, Members asked if this Board replaced the existing board.
The Chief Digital & Information Officer said the Digital Board had been established to provide an additional function, to manage the overall portfolio of work and agree the relative priorities of each request. The Chief Digital & Information Officer undertook to circulate the criteria used to prioritise digital requests.
RESOLVED – To note the assurances provided in the submitted report