Issue details

Core Business Transformation Technology Refresh

The Core Business Transformation Programme seeks to bring about fundamental changes in the way Finance, Procurement, HR and Payroll activities are undertaken across the Council.

Extensive colleague engagement paints a picture of over bureaucratic labour intensive processes combined with inflexible technology. Key business processes are often hindered by technology which is unintuitive and difficult to extract data from whilst at the same time lacking key functionality. The technology is out of date and nearing ‘end of life’, representing an increased risk to business continuity.

As a first step in transforming service delivery and securing the long term viability of the Council’s business ICT systems, the Council’s Best Council Design Team (BCDT) approved the Full Business Case for the replacement of existing Finance, HR and Payroll IT systems.

Procurement of a new solution for people and finance is a crucial first step in achieving the improvement aims of the Council whilst giving the best possible opportunity of realising savings in terms of digitising services and streamlining processes. The new technology will enable services to standardise and simplify how they work,  freeing up capacity by removing manual processes and ‘off-line’ manipulation and processing of data. It will provide timely, consistent and standard management information in relation to people and finances.

The Executive Board of the Council is requested to approve that the Core Business Transformation programme proceed to the next stage, which is the procurement phase, and in doing so give authority to spend the required funds on the procurement activity.

Decision type: Key

Reason Key: Financial Impact>£500K;

Decision status: For Determination

Notice of proposed decision first published: 19/06/2020

Decision due: 24 Sep 2020 by Executive Board

Lead director: Director of Resources and Housing

Department: Resources and Housing

Contact: Victoria Bradshaw, Chief Officer - Financial Services Email:

Consultation process

Best Council Design Team, which comprises of senior representation from across the Council, has undertaken the role of Programme Board.

Trade Unions have been consulted via the Corporate Joint Consultation Committee and HR Matters meetings and will continue to be consulted on an ongoing basis.

Staff groups are being consulted through a combination of local team meetings and requirements development workshops on an ongoing basis.

Procurement activity will include participation from a wide range of staff groups and, where appropriate, representatives from schools and external partner organisations.


Best Council Design Team

Trade Unions

Staff Groups


External Partner Organisations

Portfolio Holder: Executive Board Member for Resources


  • The report to be issued to the decision maker with the agenda for the meeting