To approve capital expenditure as outlined in the Transactional Web Services business case for the continued roll out of the Asidua Customer Contact Platform (CCP). This is a combination of hardware and software components supporting customer self-service and back office process improvements to support delivery.
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved (subject to call-in)
Wards affected: (All Wards);
Notice of proposed decision first published: 27/05/2014
Decision due: 17 Sep 2014 by Executive Board
Lead director: Assistant Chief Executive (Citizens and Communities)
Department: Chief Executive's
Contact: Lee Hemsworth, Chief Officer 0113 3760002 Email: lee.hemsworth@leeds.gov.uk.
Consultation process
Consult at Member and Senior Officer forums.
Consultees
Executive & Lead Members and Senior Council Officers.
Portfolio Holder: Leader of the Council