Issue details

Procurement of the Contact Centre On-Premise Replacement - CCaaS

To procure and award a contract for the Contact Centre as a Service

Decision type: Key

Reason Key: Financial Impact>£500K;

Decision status:

Wards affected: (All Wards);

Notice of proposed decision first published: 19/12/2022

Decision due: Not before 17th Jan 2023 by Director of Resources

Lead director: Director of Resources

Department: Resources

Contact: Victor Longfield, Project Manager 0113 37 85980 Email:

Consultation process

Involves consultees with internal service users, procurement and suppliers.